Privacy Policy

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This Privacy Policy describes how Karapiro Wellness Ltd ("we", "us", "our"), operator of herbalankleux.shop, collects, uses and protects personal information in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect personal information you provide directly to us, including: your name and phone number when you submit an order request; your name, email address and message when you use the contact form. We also collect data automatically through cookies and analytics tools (see Section 11).

2. How We Use Your Information

We use the information collected to: process and confirm your order by telephone; respond to enquiries submitted via the contact form; improve our website through aggregated analytics; and, where you have consented, display relevant advertising.

3. Legal Basis for Processing

We process personal information on the following bases: performance of a contract (to fulfil your order); legitimate interests (to operate and improve our business); and your consent (for analytics and marketing cookies, which you may withdraw at any time via the cookie banner).

4. Sharing and Disclosure

We do not sell your personal information. We may share it with courier and delivery partners solely for the purpose of fulfilling your order, and with analytics service providers (Google Analytics) subject to their privacy policies. All third parties are required to handle your data in accordance with applicable law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website uses HTTPS encryption for all data in transit.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your data (subject to legal retention obligations); and withdraw consent for optional data processing at any time. To exercise these rights, contact us at info@herbalankleux.shop.

You also have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz if you believe your privacy rights have been breached.

7. International Data Transfers

Some of our service providers (including Google) may process data outside New Zealand. Where this occurs, we ensure appropriate safeguards are in place consistent with the Privacy Act 2020 and applicable international standards.

8. Data Retention

Order-related personal information is retained for up to 7 years for accounting and legal purposes. Contact form enquiries are retained for up to 2 years. Cookie data retention periods are described in our Cookie Policy.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

10. Third-Party Services

This website uses the following third-party services which may collect data in accordance with their own privacy policies:

Google Analytics - for website usage statistics. Data is processed by Google LLC.
Google Ads Conversion Tracking & Remarketing - for advertising purposes, subject to your cookie consent choices.
Google Maps - embedded map on the contact page. Google may collect data when the map is loaded.

All Google services are governed by Google's Privacy Policy at policies.google.com/privacy.

11. Cookies

We use cookies for site functionality, analytics and marketing. You can manage your preferences at any time via the cookie banner on this website. For full details, see our Cookie Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

Karapiro Wellness Ltd
38 Customs Street East, Auckland 1010, New Zealand
Email: info@herbalankleux.shop
Phone: +64 9 887 4231